OUR PHILOSOPHY

Client-Driven. Community-Grounded.

This phrase defines how we’ve built Civitas Realty.

We believe exceptional real estate service begins with a client-first mindset—whether someone is buying their first home, selling a long-held property, or navigating a major life transition. At the same time, we believe agents should be visible, respected, and genuinely connected within the communities they serve.

At Civitas, the client experience comes first. Always. We are intentional about how we serve, how we communicate, and how we advocate for our clients’ best interests. That standard of care is what sets us apart—and what we expect from every agent who represents our brand.

When building Civitas, we reflected on what we valued most when we were new agents ourselves. We knew that success wasn’t about chasing transactions—it was about having the right foundation. Systems, tools, and training matter, but so does environment. Agents need a clear roadmap, thoughtful support, and a culture built on cooperation, encouragement, and shared goals.

That is the foundation we’ve created at Civitas. We want our agents to serve clients at the highest level—and to enjoy the work while doing it. A strong foundation leads to confident decision-making, better outcomes, and long-term success.

Our team leverages technology to support both agents and clients, allowing our agents to focus on what matters most: building relationships, nurturing their sphere, caring for past clients, and growing a referral-based business that lasts.

We are also deeply community grounded. Civitas means community in Latin, and that belief shows up in how we work and how we show up locally. We see our team as a community as well—connected by shared values, mutual respect, and a genuine desire to make a positive impact where we live and work.

We would be honored to welcome you into that community.

— Leilani Serrao-Baker & David Baker

Core Values

What Guides Our Work

• Clients always come first

• Honesty and integrity

• Strong work ethic and accountability

• High standards and continual growth

• A positive impact on our community

• Passion for the work we do

What We Offer at Civitas

We provide agents with structure, support, and systems designed to remove friction and support long-term growth, including:

• A personalized roadmap to success

• Regular check-ins and coaching support

• Access to team resources (VA, TC, coaching – eligibility applies)

• Integrated systems and tools to support marketing, transactions, and communication

• Technology that allows agents to focus on relationships—not busywork

Rather than handing out leads, we focus on teaching agents how to build and close their own opportunities—creating skills that last, not dependency.

As the proverb says:
Teach a person to fish, and you feed them for a lifetime.